How do I reset my password if I forgot it?
To reset your password, click Forgot Password and follow the on-screen instructions.
How do I log into my account?
Click Member Sign In and enter your username and password.
How do I update my credit card information?
- Log into your account with your username and password.
- Click the “My Account” link.
On a computer/laptop, the “My Account” link is in the bottom right-hand corner. On a tablet or phone, scroll to the bottom, click “Menu,” and then click “My Account.”
- If you are currently logged into your account, simply click My Account now.
- Follow the on-screen instructions to update your information.
How do I cancel my membership?
To cancel your membership, make sure you are logged into your account and then click Cancel and follow the on-screen instructions.
How much does Coastal Body Virtual Studio cost?
- A monthly membership is $15.00/month.
- A yearly membership is $150.00/year
- A 60-minute virtual personal training session is $75.00
Your card is automatically charged each month or year according to your selected plan. You can cancel online anytime to stop automatic billing.
How do I schedule a virtual private session with one of the personal trainers?
Click Personal Training and complete and submit the form on that page. We will contact you within 48 business hours to schedule your session.
How do I get started if I’m a beginner?
Start with the “15-Minute Pilates Essentials” video to learn the fundamentals and then add in any of the videos labeled “Beginner.” If you are coming off an injury or would like additional modifications, we recommend taking a virtual personal training session with one of our instructors. These hour-long private sessions are done via Skype, Facetime, Google Hangout, and similar.
Do I need any special exercise equipment?
For most of the videos, there is no special equipment required, and if there is, it is often optional. We use small props — like dumbbells, balls, and the Magic Circle — which you can order here.
How do I play the videos?
- Search for the type, level, or duration of workout you would like to do.
- Click the image or the title underneath the image to be directed to that class video.
- The video will open into a bigger window, and you can click the white triangle in the center or the lower left corner to begin to play.
How do I adjust the volume on the videos?
You can either adjust the volume using the controls on your computer, laptop, phone, or tablet or click the microphone on the video screen.
How do I view the videos in full screen?
In the bottom right corner of the video, you will see a white rectangle. Click that rectangle to make the video full screen.
What is your refund policy?
You can cancel your membership at any time. Your account will be cancelled at the end of your current billing period, meaning there are no full or partial refunds or credits.
If you encounter any issues canceling your account, please contact us immediately.
If you paid via a debit card and your transaction results in an overdraft or other fee from your bank, you alone are responsible for that fee.
Is there a free trial before becoming a paid member?
Can I download any of the videos?
No. Classes on Coastal Body Virtual Studio stream through the Coastal Body website and are not downloadable.
Was there a question you had that’s not listed above? Contact us and we would be more than happy to help you out! 🙂